PERSONAL INFORMATION WE COLLECT
We collect personal information when you make a purchase or attempt to make a purchase through the Site. The type of information we collect from you includes your name, billing address, shipping address, payment information, email address, and phone number. This enables us to be able to respond quickly to your queries regarding products ordered or returned. We refer to this information as ‘Order Information’.
Additionally, when you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as ‘Device Information’.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We will use your personal information to provide products to you, and from time to time we may wish to contact you to inform you of upcoming sales or special offers. If you would prefer not to receive this information, you can click on the unsubscribe link at the end of the email newsletter or you can contact us by emailing firstname.lastname@example.org
We use the Device Information to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. Device Information also helps us screen for potential risk and fraud, and it helps us to improve our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).
SHARING YOUR PERSONAL INFORMATION
We may disclose your personal information with businesses that support our products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website and products. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: www.shopify.com/legal/privacy.
We may also share your personal information with other third parties (for anonymised statistical information purposes). For example, we may use Google Analytics and Facebook software to monitor site visitors to better understand how they use it.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
This website is linked to an email newsletter program, used to inform subscribers about products supplied by this website. When you place an order, you will be signed up to our database. You can unsubscribe at any time via the link on the newsletter footer. All personal details relating to newsletter subscriptions are held securely.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at email@example.com